SHIPPING

Shipping Policy

American Flooring Distributors has negotiated discounted shipping rates with various freight lines to deliver your order at the lowest price possible.

We will notify you when your order leaves our facility.  You will be provided with the following information:  freight bill number, the carrier's distribution center address, and contact phone number.  You should contact the carrier as soon as possible to verify anticipated delivery date and directions to the facility.

When you order arrives, inspect the product for any visible damage.  Also, if you ordered boxes of a hard surface, confirm that the right amount of boxes are there.  If there is any damage or discrepancies, make sure the shipping manager is notified and the claim is documented.  We will need to be notified within 24 hours to handle any claims.

If there are any problems or concerns, please contact us immediately at 866-848-9880.

Shipping Guidelines

1.  Your order will be shipped to the nearest terminal to your location.  The order can either be picked-up by yourself or your installer.  The freight bill number is required to pick-up the material.

2.  The order can be delivered to your residence.  However, your neighborhood needs to be accessible for a 28' delivery truck.  You will need to have enough people to unload the truck because it is not the drivers responsibility to unload it for you.  If you are not home when the delivery is attempted, there will be a redelivery charge imposed.  An additional residential delivery fee will be applied that ranges from $40 to $150.

3.  If your installer has a warehouse, you can choose to have your order shipped there.  American Flooring Distributors will not ship to another flooring store.